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HelpDesk Intern - Rome


  • Ubicación: Roma (Italia)
  • Tipo de Contrato: Beca
  • Jornada laboral: Jornada parcial
  • Sector: Editorial, Educación y Formación
  • Vacantes: 1
  • Disciplina: TIC
  • Modalidad de trabajo: Presencial

Grupo Planeta

Somos el primer grupo editorial y de comunicación español, de capital familiar, que lidera una amplia oferta al servicio de la cultura, la formación, la información y el entretenimiento audiovisual, con presencia en más de 20 países, conectando con 25 millones de personas cada día. Todos los profesionales y empresas del Grupo Planeta compartimos unos principios que tienen como base las personas, la ética, la calidad y la excelencia en el trabajo.

Descripción de la oferta

The Rome Business School is looking for a HelpDesk Intern to join our Administration Services team as a Support Internship in the most international business school in Italy. 

 

He/She will be in charge of the correct functioning of the classes and to provide technical support to the academic activity, as well as following up on internal technical support requests. The position will report to the "Campus Support", who will report to the "Head of Administration"

 

Main activities:

  • Helpdesk and hardware maintenance in the classrooms.
  • Helpdesk and maintenance on laptops and cell phones within the company
  • Installation of new software/hardware and maintenance of existing systems
  • Management of the main requests of the students

Requisitos

Requirements

  • Istituto tecnico/professionale di Tecnologia, informatica e telecomunicazioni
  • Knowledge of Windows 10 / 11 operating systems;
  • Knowledge of Office 365;
  • Basic knowledge of the latest Android versions;
  • Knowledge of the main procedures for Troubleshooting;
  • Basic knowledge of TCP/IP;
  • Basic knowledge of Excel and its main functions;
  • Knowledge of English language (B1);

Key Skills

  • Organizational skills and proactivity attitude;
  • User support attitude;
  • Previous experience in the helpdesk field is a plus;
  • Knowledge of any CRM is a plus;

  • Ubicación: Roma (Italia)
  • Tipo de Contrato: Beca
  • Jornada laboral: Jornada parcial
  • Sector: Editorial, Educación y Formación
  • Vacantes: 1
  • Disciplina: TIC
  • Modalidad de trabajo: Presencial