Director of Student Care & Registrar

Department: Académico
Location: Miami (United States)
Contract: Permanent
Working day: Full time
Sector: Editorial, Education and Training
Vacancies: 1
Discipline: Other
Work modality: On site

Broward International University

BIU University es una institución de educación superior en Estados Unidos 100% online que ofrece programas de bachelor, maestría y doctorado orientados al desarrollo de profesionales capaces de responder a los desafíos de un entorno global en constante transformación. A través de un modelo educativo flexible e innovador, BIU integra tecnología, investigación aplicada y una visión internacional para formar líderes preparados para impulsar el cambio en sus organizaciones y comunidades.

La universidad promueve el desarrollo del talento en áreas estratégicas como negocios, tecnología, educación e innovación, brindando a sus estudiantes las herramientas necesarias para potenciar su crecimiento profesional y ampliar sus oportunidades en el mercado laboral global. Su enfoque académico combina formación teórica, aplicación práctica y desarrollo de habilidades clave para enfrentar los retos de la transformación digital y la economía del conocimiento.

Con una comunidad académica diversa e internacional, BIU University apuesta por la educación como motor de progreso, ofreciendo a profesionales de diferentes países la posibilidad de acceder a una formación de alto nivel que les permita transformar su futuro y generar impacto en sus entornos profesionales y sociales.

Job description

We’re hiring: Director of Student Care & Registrar

BIU University | Grupo Planeta

We are looking for a strategic and experienced leader to oversee student services and academic records operations, ensuring student success, compliance, and operational excellence across the institution.

Key responsibilities:

Lead registrar operations: academic records, transcripts, enrollment certifications, and graduation processes
Ensure compliance with FERPA, accreditation standards, and Florida regulations (CIE)
Oversee registration, grading, course scheduling, and student records integrity
Drive student care initiatives focused on retention, onboarding, and engagement
Manage student complaints, appeals, and support processes with fairness and consistency
Coordinate across academic and administrative teams to improve the student experience
Support audits, accreditation reviews, and institutional reporting
Lead and develop Student Services and Registrar teams.

Requirements

What we’re looking for:

Master’s degree
+5 years in higher education (Registrar, Student Services, or Academic Administration)
Strong knowledge of compliance, academic records, and student lifecycle
Proven leadership and organizational skills
Bilingual (English/Spanish) preferred

If you are passionate about education, compliance, and delivering an outstanding student experience — we want to meet you!

#GrupoPlanetaAmerica #GrupoPlaneta #BIUUNIVERSITY

Department: Académico
Location: Miami (United States)
Contract: Permanent
Working day: Full time
Sector: Editorial, Education and Training
Vacancies: 1
Discipline: Other
Work modality: On site

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